SHIPPING & RETURNS

 

Shipping & Returns

HOW TO CALCULATE YOUR ORDER AND SHIPPING COSTS
- Please note - You do not have to go through the whole checkout process to find out what your total cost is for items and delivery. The simplest way to calculate your cost is to ensure that all items you want to purchase have been added to your cart. In your shopping cart you’ll see the cost against each item (inc VAT) with a total cost beneath.

To determine your delivery cost, just enter your ‘country’ under ‘Delivery Cost Estimator’ then select your preferred delivery method from the options listed (there may be one or more options). *Please note, whilst our offices are open Monday to Saturday, courier collections are from Monday to Friday. If you place your order on Saturday or after 3pm on Friday your order will not be collected by courier from our offices until Monday. For Royal Mail Special Delivery orders - you need to have your order with us by 4pm between Monday and Friday for next day delivery by 1.00pm (NB for guaranteed delivery on a Saturday there is a small surcharge).  If you order choosing Royal Mail Special Delivery on any week day after 4pm your order will not be processed until the following working week day and therefore delivery will be the working week day after that.  For further information go to the Royal Mail website \'Special Deliveries terms section\'.  Below is a guide to Postal Rates worldwide

Your Order

Please note that when you enter your card details on the website no money is taken from your account. We down load the order and check the parts, read any messages that you have left, possibly email you if we can offer any suggestions and only when all questions have been answered and the goods ready for dispatch do we take the money from your account.

Merlins Money-Back Promise

It\'s sometimes hard to know exactly what part you’ll need until you have it in your hand - talk to us for guidance and if you’re still unsure which Goodridge Union or Jetex Exhaust bend you need then buy 2 or 3 and we’ll refund you for the parts returned and unused.  We offer a no-quibble money back guarantee on any item returned to us within 30 days providing the item is unused and in the same packaged condition it was sent out in.  Please note that we will credit on the goods only, not on the carriage out or return carriage costs.  This money-back promise is valid for 30 days after the goods are dispatched to you. 
 

Overseas Customers

UK to Euros / US dollar - grab a great deal due to current exchange rates - Note orders to Non EU countries / VAT exempt destinations (including America, Canada etc) - you will not be charged VAT. We process your order in our back office system which will not charge you VAT.
The invoice will be raised in Pounds Sterling, (the Euro/US Dollar prices on the website are an indication of the Sterling Price converted into Euros/US Dollars) your card will be charged in Pounds Sterling and the exchange into Euros/US Dollars performed by your card company.
If you are a Company registered for Sales Tax (VAT) in the EU in the comments section please add you Sales Tax registration number. In these cases no VAT will be charged on your order.

POSTAGE RATES

UK

Up to 500gms £3.70 1st Class
Up to 1kg £6.25 1st Class
Up to 2kgs £8.25 1st Class
Up to 30kgs £8.25 Parcel Force/DPD 24hr to most areas of the UK.
*Please note: there is a longer delivery time and a surcharge applies for Parcel Force deliveries to Scottish Highlands, Islands, Northern Ireland, Isle of Man and the Scilly Isles.

Europe

Up to 500gms £8.75 International Airmail signed for
Up to 1kg £11.25 International Airmail signed for
Up to 2kgs £16.25 International Airmail signed for
     
Up to 30kgs  
DPD service (was Parcelline) see costs below :-  
Belgium, Netherlands, Luxembourg, Germany, France, Eire, Monaco £18.00 per parcel (2 day service)
Austria, Denmark £22.00 per parcel (3 day service)
Switzerland £40.00 per parcel (3 day service)
Italy, Spain and Balearics (not Canaries), Slovakia £27.00 per parcel (3-4 day service)
Norway £40.00

per parcel (4-6 day service)

Sweden, Portugal, Finland, Poland, Hungary £23.00

per parcel (4-5 day service)

Czech Republic £27.00

per parcel (4-5 day service)

Greece £32.50

per parcel (4-8 day service)

Rest of World

Shipping quoted at time of order dependant on country.
Up to 500gms £8.50 International Airmail signed for
Up to 1kg £11.25-15.50 International Airmail signed for
Up to 2kgs £16.25-25.50 International Airmail signed for
Up to 30kgs Please contact us for pricing
Charges for oversized products (e.g. Seats) are quoted at time of order dependant on total order weight and size.